Pre-Loved by Aqua living Terms and Conditions
Terms & Conditions
Welcome to Pre-Loved Aqua Living!
Our goal is to create a simple, enjoyable and fair experience for everyone buying and selling pre-loved fashion and accessories through our store.
By booking a rack, participating in our Designer Pieces program or using any Pre-Loved Aqua Living service, you agree to the following Terms & Conditions.
These conditions are designed to protect both our sellers and Aqua Living, while ensuring a positive experience for everyone involved.
1. General Conditions
We want everyone selling with Pre-Loved by Aqua Living to have a positive and enjoyable experience. To keep things fair and running smoothly, please take a moment to familiarise yourself with the following conditions.
- Your Privacy: Your personal information is kept confidential and used to manage your bookings, sales and payments, unless otherwise required or permitted by law.
- Changes to Our Terms: We may update our Terms & Conditions from time to time. If any changes affect your existing booking, we'll let you know and apply them in accordance with Australian law.
- Your Items: Your items remain yours until they are sold or otherwise lawfully dealt with.
- Taking Care of Your Items: We take reasonable care when handling and displaying your items. However, as our store is a shared shopping environment, there is always a possibility of theft, loss or accidental damage.
- Missing or Damaged Items: While we do our best to look after your belongings, Aqua Living cannot guarantee against loss or damage. Compensation is not automatic, and any concerns will be reviewed fairly based on the circumstances and applicable law, including whether reasonable care was taken.
- Store Displays: We may occasionally rearrange racks, displays or merchandise to keep our store looking its best.
- Quality Standards: We carefully select the pieces displayed in our store and may decline or remove items that don't meet our quality, safety or presentation standards.
- Ownership: By selling with us, you confirm that the items belong to you and that you have the right to sell them.
- Your Rights: Your rights under applicable Australian law remain protected.
2. Rack Rental Pricing
The minimum rack rental period is 4 consecutive weeks. Rack hire is charged per four-week booking period.
Classic Rack
Up to 50 coat hangers
Up to 3 pairs of shoes
$300 per 4-week booking
Premium Rack
Up to 70 coat hangers
Up to 5 pairs of shoes
$380 per 4-week booking
Commission A 20% commission applies to sales made during the rental period. No commission will be charged if the seller's total sales for the rental period are less than $200.
Rental Fee Payment Options
To make things easier, sellers can choose to pay their four-week rack rental fee upfront or have it deducted from their sales at the end of their booking.
If your sales don't cover the full rental fee and any applicable commission, we'll send you an invoice for the remaining balance, payable within 7 days.
Want to stay a little longer? We'd love to have you! Additional four-week bookings are welcome, subject to rack availability and confirmation with our team. Bookings don't automatically renew.
3. Designer Pieces by Pre-Loved Aqua Living
Our Designer Pieces program is designed for premium handbags, shoes, sunglasses and accessories.
Designer Cabinet Terms
No rack hire fee
30% commission on all sales
Items displayed in locked glass cabinets
Maximum 3 items per seller at any one time
Minimum sale value of $50 per item
Minimum booking period of 4 weeks
All designer items must be authentic
Aqua Living may request proof of authenticity
Items are accepted at Aqua Living's discretion
Aqua Living takes reasonable care when handling and displaying Designer Pieces. However, responsibility for any reported loss, theft or damage will be assessed according to the circumstances and applicable law.
Accepted Brands & Quality Standards
Pre-Loved Aqua Living focuses on quality fashion, lifestyle and designer pieces that suit the Aqua Living customer.
While we welcome a broad range of brands, we generally do not accept fast-fashion or discount department store labels, including but not limited to Kmart, Target, Big W and Best & Less.
Our aim is to create a curated shopping experience featuring quality brands, timeless pieces and well-presented garments.
Aqua Living may decline items that do not meet our quality, presentation or brand standards.
4. Seller Responsibilities
All items must be:
Clean and freshly laundered
Steamed or ironed before being placed on display
In good condition
Free from excessive wear, stains, holes, pilling or damage
Genuine and legally owned by the seller
Correctly entered and tagged through Zellr
Aqua Living reserves the right to remove items that do not meet these standards.
Items without valid tags cannot be sold until they have been correctly identified and retagged.
Counterfeit items, replicas and unauthorised copies are strictly prohibited.
5. Stock Management, Missing Items & Seller Responsibilities
To ensure a fair and transparent process for everyone, sellers are responsible for maintaining accurate stock records throughout their rental period.
Stock Records
1. Sellers must enter all items into the Zellr system before placing them on display, including descriptions, quantities and prices.
2. Sellers must ensure all items are correctly tagged and that the information entered into Zellr is accurate.
3. Sellers are strongly encouraged to keep their own photographs and records of every item brought into the store.
4. Any additional items, replacements, removals or price changes must be recorded accurately in Zellr.
5. Aqua Living may request a stock count or inventory reconciliation where reasonably necessary.
Missing or Unaccounted-for Items
Aqua Living is a shared retail environment where customers are welcome to browse and handle merchandise. While we take reasonable care of all items, there is always a possibility of loss, theft or accidental damage.
If you believe an item is missing:
- Please notify our team as soon as possible, ideally when collecting your items.
- Provide the item's Zellr record, description, price and any available photographs.
- Aqua Living will review the available information, including sales records, stock movements, unidentified items and available security information.
- An item being listed in Zellr does not necessarily confirm it was physically received or remained in-store.
- A missing item does not automatically mean it has been sold, stolen or lost by Aqua Living.
Aqua Living does not automatically reimburse sellers for missing, stolen or damaged items. Any concerns will be reviewed fairly, taking into account the available evidence, circumstances and our responsibilities under Australian law.
We recommend avoiding placing highly valuable, sentimental or irreplaceable items on open racks.
Stock Collection & Reconciliation
At the end of your rental period, please check your remaining items against your Zellr sales and inventory records.
We encourage sellers to complete this check when collecting their items and let our team know about any discrepancies as soon as possible.
Aqua Living may ask you to confirm that your remaining stock has been collected and that any known discrepancies have been recorded.
Signing off on your collection does not prevent you from raising an issue discovered afterwards or affect your rights under Australian law.
6. Sales & Pricing
Sellers determine their own pricing and are responsible for entering prices correctly into Zellr.
Aqua Living reserves the right to review prices before items are displayed and may recommend adjustments where items are considered significantly above or below market value.
Any changes to pricing will be discussed with the seller before being implemented.
If a seller wishes to change prices during their rental period, they must update Zellr and generate new tags where required.
Pre-loved items are independently priced by sellers and are not automatically included in Aqua Living retail promotions, discounts or sales events unless otherwise agreed.
7. Online Sales & Shipping
From time to time, Aqua Living may promote Designer Pieces through social media, email marketing, website listings and other promotional channels.
Where a Designer Piece is sold online and requires shipping:
The customer will be charged the applicable shipping fee at checkout.
Aqua Living will arrange appropriate packaging and dispatch.
A $9.95 handling and shipping administration fee will be deducted from the seller's sale proceeds.
Tracking information will be provided where available.
Aqua Living is not automatically responsible for delays, loss or damage caused by third-party shipping providers, subject to any responsibilities imposed by applicable law.
8. Top-Ups & Restocking
To ensure a fair and consistent experience for all sellers, additional stock beyond the allocated rack capacity is not permitted.
Maximum Rack Capacities
Classic Rack
Up to 50 coat hangers
Up to 3 pairs of shoes
Premium Rack
Up to 70 coat hangers
Up to 5 pairs of shoes
Sellers may replace sold clothing and shoes during their rental period, provided the rack does not exceed its allocated capacity.
All replacement items must be entered correctly into Zellr and tagged before being displayed.
Racks must not be overfilled.
Aqua Living may remove excess items or ask sellers to collect them.
9. Returns, Exchanges & Refunds
Due to the nature of pre-loved fashion and accessories, Aqua Living does not offer refunds or exchanges for change of mind.
Customers are encouraged to carefully inspect all pre-loved items before purchasing.
This change-of-mind policy also applies to Designer Pieces, handbags, shoes, sunglasses and accessories.
If an item is faulty, not as described or otherwise fails to meet an applicable consumer guarantee, the customer's rights will be assessed under Australian Consumer Law.
Where appropriate, Aqua Living may contact the seller to assist in resolving the matter.
Nothing in this policy excludes or limits customers' statutory rights, including any entitlement to a refund, replacement or other remedy.
10. Collection of Unsold Items
All unsold items must be collected by the agreed collection date at the end of your four-week rental period.
We kindly ask sellers to arrange collection on time, as we need to prepare the space for our next sellers.
If your items haven't been collected within 7 days, a packing and storage fee of $20 per day may apply, as agreed at the time of booking.
We'll make reasonable attempts to contact you and arrange collection.
If items remain uncollected, Aqua Living reserves the right to sell, donate or otherwise dispose of them where permitted under South Australia's Unclaimed Goods Act 1987, following the required notice periods and procedures.
11. Missing Tags & Unidentified Items
If we find items without tags, we'll keep them aside where possible and do our best to identify who they belong to.
We encourage sellers to regularly check their Zellr inventory and let our team know if anything appears to be missing.
If we're unable to identify the owner, we'll manage the items in accordance with South Australian law, including any required notice periods before donation or disposal.
12. Payments
Sales proceeds will be paid directly into the seller's nominated bank account.
Payments are processed within 7–14 business days following completion of the rental period.
Applicable commissions and agreed fees will be deducted from sales proceeds before payment.
Sellers are responsible for supplying accurate bank account details.
Aqua Living is not responsible for losses arising solely from incorrect banking information provided by a seller, except where applicable law provides otherwise.
13. Acceptance of Terms & Conditions
By booking a rack, participating in the Designer Pieces program or selling items through Pre-Loved Aqua Living, sellers acknowledge that they have read, understood and agreed to these Terms & Conditions.
Sellers understand that they are responsible for maintaining accurate stock records, tagging their items correctly and checking their remaining stock at collection.
Aqua Living will take reasonable care when providing its services. However, participation in a shared retail environment involves risks, and compensation for missing or damaged items is not automatic.
Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot lawfully be excluded.
If you have any questions, please contact the Aqua Living team before booking.
Thank you for being part of the Pre-Loved Aqua Living community and helping give quality fashion a second life!